FREQUENTLY ASKED QUESTIONS
Health & Safety Guidelines
The Palace Theatre does not require proof of vaccination or a negative Covid test for entrance into the theatre. Additionally, masks are optional for all patrons.
The Palace Theatre is wheelchair and handicapped accessible. When ordering your tickets, please be sure to advise the Box Office of any special requirements.
Infrared system headsets are available. Please contact the house manager when you arrive.
Indoor Air Quality
The Palace Theatre has an AtmosAir Solutions bipolar ionization technology within the HVAC system to improve indoor air quality throughout the entire three floors, including the Main Stage, Upstage, public areas, and offices. This system suppresses airborne and surface micro-organisms and pathogens, including viruses, bacteria, and mold, and reduces odors as well as unhealthy and irritating volatile organic compounds (VOCs).
Cameras and Recording Devices
Taking videos, photos or texting is not allowed in the theatre. Actors' Equity Association, The American Federation of Musicians, and Federal Law prohibit the use of cameras and recording devices during any performance.
Please turn off these devices or put them on silent when you arrive.
Unless listed as a Family or Children’s event, most performances are intended for teens & adults. Some events are not appropriate for children under 18. We welcome children under the age of 3 or 4 years old for family entertainment, but we do not recommend they attend more mature offerings.
All children who have reached their first birthday require a ticket.
Forms of Payment
Cash, Check, Visa, MasterCard, American Express, and Discover
Forms of I.D.
To pick up your tickets at the Box Office, you must present a valid goverment-issued photo I.D such as a driver's license or passport.
Tickets to a performance at the Palace Theatre make a great gift for anyone. Gift cards in any denomination can be purchased online or through the box office at (203) 325-4466.
Groups of 20 or more receive a 10 percent discount on selected Main Stage events*. Groups of 10 or more receive a 10 percent discount for selected UpStage events. Handling fees are capped for groups. Restoration fees apply on all tickets. Call the Box Office at (203) 325-4466 for information or to purchase group tickets.
*Groups to events by outside promoters may not be entitled to a discount.
Lost and Found
If you have lost anything at a performance, please call Walter Lemekha at (203) 517-3402.
Latecomers will be seated into seats that avoid disrupting other patrons/ the performance at the discretion of the management and per Artist requirements. Please check your tickets for the show time.
Palace Theatre patrons may use the Landmark Square Garage across the street from the theatre, the Bell Street Garage, or the Summer Place Garage adjacent to Target (enter from Summer or Broad Street). For more info, see our directions and parking page.
Refunds and Exchanges
Refunds or exchanges* are not available, except in the case of performance cancellation.
*Excluding authorized subscription exchanges
Orchestra Lumos (F.K.A. Stamford Symphony)
Orchestra Lumos unites the passion and energy of the region’s most talented musicians to create exhilarating experiences for audiences from all walks of life. Formerly known as Stamford Symphony, they are expanding in multiple dimensions—bringing you more of the music you love throughout Fairfield County. The Palace Theatre is home to Orchestra Lumos, in order to purchase tickets to their performances, please head to www.orchestralumos.org.
If you continue to receive unwanted correspondence after clicking "Unsubscribe", please contact our Box Office at (203) 325-4466 or email@example.com. Please include your name, email address and phone number in your message if you contact the Box Office via email. Box Office hours are M-F | 12:00 pm - 5:00 pm and 90 minutes before events. We apologize for any inconvenience this may have caused. Thank you very much for your patience and for being a valued Palace Theatre customer!